It’s rarely measured by what we say. Sometimes, it’s how we say it. But mostly, it shows up all on … More
Author: Michael Chaffin
Ship It
It doesn’t need to be perfect, it won’t be, it can’t be. But, it’s probably good enough. It’s probably better … More
Custom
Not so long ago, most things came the way they were…no changes or substitutions permitted. Now, virtually everything has an … More
Bright Spot
Sometimes, they just show up. But often, they don’t. We need to find them. Or, make one. How can we … More
Messaging
There’s a lot of time and effort spent on highlighting our features. At this point, we’re in message overload. It’s … More
Traction
Progress requires forward motion, which requires traction. Our strategies, plans and actions are like steps. They build momentum towards something … More
Keep Out
Sometimes, the signals are pretty clear. Other times, they’re more subtle. Crossed arms, lack of eye contact, a closed office … More
Gardening
Gardening requires attention, thought, planning, effort, nurturing and care. We give these to the garden and it gives back. The … More
Edges
Standing out or for something means we can’t be in the middle, where everyone else is. We have a much … More
Fitting In
The danger with the strategy to fit in, to be common, to do the expected, to use the regular kind … More
Word Culture
The words we choose to use play a significant role in shaping our identity and the atmosphere of our conversations. … More
Lost
Most of our lives are prescribed. We follow a course, timeline, directions and expectations. Veering off isn’t an option. But … More
View
Remarkable views aren’t that easy to come by. What’s the rush? If we’re lucky enough to find one, why not … More
Gimmick
The trouble with some ideas is the lack of depth or substance. Once the sheen wears off, what’s underneath just … More
Lift
Elevating individuals, providing them with support, fostering their growth, and motivating them is a conscious choice. Likewise, so is generating … More
Power
Power almost always used to come from holding the right position or title. But, there’s a shift happening, from the … More
Kicks
Joy is found at the intersection of appreciation and possibility. It’s everywhere. Sometimes, we just need to choose to see … More
Wide Open
Sometimes, we just need to find wide open to explore all of the possibilities. The path we’re on might just … More
Specific
It pays to be specific when we desire a certain outcome. If we care enough to be instructive, we should … More
Leverage
Leverage (physics really) allows us to make small adjustments to create larger impacts. We find it in mechanics, repair, architecture, … More