Confusion

Clarity is important if we want people to engage. Being specific is a vital part of design, both in service … More

Dress Up

No matter how much we try to distract others with what’s on the surface, what’s underneath shows up eventually. Dressing … More

When is it safe to proceed? What measures do we need to take in order to feel comfortable? Are the … More

…tells a story about our journey, who we are and perhaps who we wish to become. But, our story about … More

Some material is meant to let things through, to breathe. Another is designed to fasten. And another to repel the … More

The analog note makes a different impression than something digital. Handwritten vs. typed. New cup vs. old. Handmade vs. manufactured. … More

What does it take to command attention? More importantly, how long does it last? We earn attention when there’s a … More

At some point, it’s out of bounds. It’s beyond normal. This can be a good thing when seeking attention. But, … More

It’s nice to have protection. But, it changes the mood. Knowing how little to add might be more important than … More

Sometimes, nothing seems to work, to fit, to complement each other. It’s out of whack. It’s not that it won’t … More

Most of the time we know. Or, we have clues. Sometimes, it’s a complete surprise. Adventure is one of the … More

That moment when we don’t know whether to be scared or we’re having fun. Sometimes mixed signals are quite appropriate…they … More

The details matter…when we’re trying to establish a noticeable standard. Being sloppy or careless rarely gets the sort of attention … More

Flow requires movement, one thing passing another with minimal resistance. It almost seems effortless. But, we know it didn’t come … More

It doesn’t do its job effectively in the current resting state. It only works well when it’s stretched, taken to … More

When should we let go? At which point is something worthless? When is salvaging a better option? The emotional cost … More

Excess demand strains the system. A line often signals imbalance and often a lack of resources. Or, perhaps the queue … More

Anticipating demand is one of the hard parts. Get good at it, and we have a huge advantage.

Attention is contextual too. If we’re about to go to the beach for a swim on a Summer day, we … More

A frame determines how we see the world. But, it’s up to us to imagine the possibilities beyond. Where can … More